Privacy Policy

Last updated: 17/2/2026

1. Introduction

Slow Burn Nutrition is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Health and nutrition-related information (provided voluntarily)

  • Appointment and payment details

  • Website usage data (via cookies or analytics)

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect information when you:

  • Book a consultation

  • Complete an intake or enquiry form

  • Subscribe to emails or downloads

  • Contact us via email or social media

  • Use our website

4. How We Use Your Information

Your information may be used to:

  • Provide nutrition consultations and services

  • Communicate with you about appointments or enquiries

  • Deliver educational content or resources

  • Improve our services and website

  • Meet legal, regulatory, or professional obligations

We do not sell or rent your personal information.

5. Health Information

Health information is considered sensitive information and is handled with a high level of confidentiality. We only collect health information with your consent and use it solely for providing nutrition-related services.

6. Disclosure of Personal Information

We may disclose your information to:

  • Third-party service providers (e.g. booking systems, email platforms, payment processors)

  • Regulatory bodies if required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically using secure systems.

Despite best efforts, no data transmission over the internet can be guaranteed as completely secure.

8. Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve user experience. You can disable cookies through your browser settings if you prefer.

9. AI Use Policy

Slow Burn Nutrition may use secure AI tools, including Heidi Health, to assist with administrative tasks such as clinical note drafting, documentation support, and workflow efficiency.

AI is not used to diagnose, treat, or make clinical decisions. All notes and recommendations are reviewed and approved by a qualified practitioner prior to use.

No identifiable client information is used outside secure, compliant systems. The use of AI aligns with Australian privacy laws and professional standards.

Client care always remains human-led, evidence-based, and within scope of practice.